Common Airport Transfer Scams & How To Avoid Them In Australia (Airport Transfers Guide)

Arriving at an airport after a long flight can leave even the most organised traveller feeling rushed, tired and eager to get moving. It is often in these moments that airport transfer scams thrive. Across Australia, both visitors and locals can encounter dishonest operators who take advantage of confusion, unfamiliar booking processes or simple trust. When it comes to airport transfers in Wollongong, understanding how these scams work and knowing what to look out for can make a significant difference to both safety and peace of mind.

This guide explores the most common airport transfer scams, the warning signs to watch for and practical ways to protect yourself when booking or using transport services. It is written to help travellers make informed choices and understand what a legitimate, professional airport transfer service should look like.

1. Unlicensed or Unauthorised Drivers

One of the most common scams involves drivers operating without the appropriate licences or approvals. These individuals often pose as legitimate transfer providers, particularly in busy arrival areas where travellers may be distracted or overwhelmed.

Unlicensed drivers typically rely on appearance and confidence rather than proper credentials. While some may seem helpful, the risks include lack of insurance, unsafe vehicles and no accountability if something goes wrong.

Common indicators include:

• No visible accreditation, identification or driver authority
• Vehicles without commercial registration or branding
• Vague answers when asked about licensing or business details

Professional airport transfer services operate under strict regulations, which protect passengers and ensure a minimum standard of safety and service.

2. Overcharging & Price Manipulation

Price-related scams are particularly common when travellers are unfamiliar with typical transfer costs. Some operators quote a low price initially, only to increase it at the end of the journey through hidden fees, inflated surcharges or claims of route changes.

This tactic can leave passengers feeling pressured to pay more than expected, especially when they are already at their destination.

Warning signs to watch for:



• No written or confirmed fare provided in advance
• Sudden additional charges without explanation
• Refusal to provide a receipt or breakdown of costs

Legitimate airport transfer providers are transparent about pricing, clearly outline what is included and confirm fares before travel begins.

3. Fake Booking Websites & Online Impersonation

With more travellers booking transport online, fake websites and impersonation scams have become increasingly common. These sites often mimic real businesses, using similar names, logos or layouts to appear trustworthy.

Travellers may only realise the issue after payment has been made, when no driver arrives or contact details stop working.

Key red flags include:

• Poorly written website content or inconsistent business information
• No physical address, contact number or customer support
• Requests for full payment without confirmation or booking reference

Taking time to verify a website and confirm legitimacy can prevent significant inconvenience and financial loss.

4. Cash-Only Payment Demands

Another common tactic used by illegitimate operators is insisting on cash-only payments. While cash itself is not inherently problematic, refusal to accept any traceable payment method removes accountability and makes disputes difficult.

Cash-only demands can also be a sign that the service is operating outside regulatory requirements.

Signs of concern include:

• No option for card or electronic payment
• Pressure to pay upfront before travel begins
• No receipt or transaction record provided

Professional airport transfer services typically offer secure payment options and provide documentation for every booking.

5. Unmarked or Poorly Maintained Vehicles

Vehicle condition and presentation offer valuable clues about the legitimacy of a transfer service. Scammers often use unmarked vehicles that blend in with private cars, making them harder to identify and regulate.

Poor vehicle maintenance not only suggests unprofessionalism but also raises safety concerns for passengers.

Things to look out for:

• No signage, branding or identification on the vehicle
• Interior or exterior in poor condition
• Driver unwilling to allow inspection of the vehicle before departure

Reliable airport transfer operators maintain clean, roadworthy vehicles that comply with commercial transport standards.

6. Lack of Driver Identification & Professional Conduct

A legitimate airport transfer driver should always be identifiable and professional in both appearance and behaviour. Scammers may avoid showing identification or become defensive when asked simple questions.

This lack of transparency can be a strong indicator that the service is not operating legitimately.

Common warning signs include:

• No visible driver ID or name badge
• Reluctance to answer questions about the service
• Aggressive or rushed behaviour designed to discourage scrutiny

Professional drivers understand the importance of trust and are prepared to verify who they are and who they represent.

7. Pressure Tactics & Emotional Manipulation

Some scams rely on urgency and emotional pressure rather than outright deception. Travellers may be told that no other transport is available, that delays will cost extra or that they must decide immediately.

These tactics are designed to prevent passengers from comparing options or verifying details.

Be cautious if you experience:



• Claims that all other services are unavailable
• Pressure to decide immediately without time to think
• Attempts to isolate you from other travellers or staff

Legitimate airport transfer services respect a customer’s right to make an informed decision without coercion.

8. How to Protect Yourself When Booking Airport Transfers

Avoiding airport transfer scams comes down to preparation, awareness and choosing services that operate transparently. Understanding what professional airport transfers involve helps travellers identify when something does not feel right.

Practical steps to reduce risk include:

• Booking in advance through verified channels
• Confirming pricing, vehicle details & driver identification before travel
• Keeping records of bookings, payments & communications

For travellers searching for airport transfers in Wollongong or similar services, prioritising clear communication and professional standards can make the journey far smoother and more secure.

Get in Touch

At Jervis Bay Airport Express, we understand the local challenges travellers face when arranging reliable transport, especially when moving between Wollongong, Jervis Bay and Sydney Airport. Our focus is on clear pricing, professional drivers and straightforward booking, so our passengers know exactly what to expect from the moment they book. If you are planning an upcoming trip and want a dependable airport transfer service you can trust, contact us to arrange your transport with confidence.